Returns & Exchanges

Thank you for purchasing from SM Country Australia, we appreciate your support.



We understand that every purchase does not always work out, it may not be as it seems when it arrives, the size may not be correct, you may decide the colour is not suited to you. Therefore, we are happy to work with you to ensure you are happy with your purchase.

Our return policy allows 14 days after receiving your item to be returned to us. Please promptly complete the return/exchange of product form below and return the item to the below address as soon as possible (within the 14 days).

If you have changed your mind, ordered the incorrect size or the item is defective you will have the option to exchange the item or receive a store credit in the form of a gift voucher. If you would like an exchange, we will do our very best to replace the item, if the item requested is out of stock, you will have the option of waiting for the item to be restocked or to receive a store credit.

Once your returned item is received, if you are wanting an exchange, the correct item will be posted to you and a notification sent to you via email. If the item requested is out of stock or you have requested a store credit, the credit coupon will be sent to you via email.

IMPORTANT: Return postage is at your own cost and will not be refunded. For all returns and exchanges to be accepted, the item/s must be in original condition, unworn and not washed. Proof of purchase is required, so please quote your order number when requesting a return or exchange.

PLEASE NOTE: We will not accept returns that are sent to us without being requested or approved first, therefore your refund/exchange will not be processed if the below form has not been completed. There are no refunds or exchanges available on discounted/discontinued items.

DAMAGED STOCK: Please ensure you check your items as soon as they arrive and contact us immediately if the item is defective, damaged or if you receive the wrong item. The faster we are notified, the faster we can assist with rectifying the issue.

If you have any queries or concerns, please feel free to send us an email -
Please return items to SM Country Australia, PO Box 176 Nicholson Vic 3882